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  • What is a care manager? And why it matters.

What is a care manager? And why it matters.

Meet a few of our Tufts Health Plan care managers and learn what they do and how they do it. As Beth says, “I’m not here to lecture members. I’m here to educate them and work with them.”

Leading

  • Questions? Member services is here to answer your call.
  • "The Community Needs You." Inside Marilena's World
  • "I can stay on the phone as long as you need me to. Because insurance is a big deal."
  • It started when someone asked, "What can we do to help?" A true story.
  • One day a health insurance card fell out of a pocket. A true story.
  • Health plans for every age, every home, every workplace, everyone.

Educating

  • We’re here to help in these challenging times
  • When you can't make it to the doctor, video-chat one instead.
  • 6 Things to Consider Before You Switch to Medicare
  • 6 Digital Tools to Connect You to Your Health Plan
  • Calling a Doctor On the Go
  • Turning 26? 5 Things to Know About Health Insurance
  • How life's basic needs can affect our health care.
  • What is a care manager? And why it matters.
  • A groundbreaking partnership becomes a national model.

Inspiring

  • How James Found His Voice
  • How a Doula Can Make a Difference
  • "You play the cards you're dealt and you fight like hell."
  • "I'm a pretty independent Yankee and I don't like asking for help."
  • Making home visits.
    It's what we do.
  • Visiting the doctor was the last thing she wanted to do.

View More Stories

When you can't make it to the doctor, video-chat one instead.

Educating

When you can't make it to the doctor, video-chat one instead.

View Story

How life's basic needs can affect our health care.

Educating

How life's basic needs can affect our health care.

View Story

A groundbreaking partnership becomes a national model.

Educating

A groundbreaking partnership becomes a national model.

View Story

When a member says, 'I can’t believe my insurance is calling to help me,' I know I’ve done my job.
Tufts Health Plan Care Manager
The customer service representatives are very patient and very nice. I had a very good experience.
Michael, Hingham, MA

“Across the board at Tufts Health Plan, from the upper management to the medical director to your immediate manager, when people see that you’re doing a good job, they tell you. Our work can be challenging. It can go from zero to sixty in the course of hours. But that moment of knowing you’re appreciated makes it all worth it.”

Parul Sanghvi, Manager, Care Management
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