SmartStart Program

Make your switch to Tufts Health Plan easier than ever.

Navigating health insurance can be daunting. Our SmartStart program team is dedicated to guiding you through enrollment even before your plan activates. They can help you understand your benefits, programs, and services available to you as a Tufts Health Plan member.

SmartStart will guide you through enrollment even before your plan is active.

Pre-enrollment phone line

Our pre-enrollment call center dedicated team will help answer your questions about your new benefits and connect you with a nurse care manager when you or your dependents have complex medical conditions —providing needed support even before your new plan is active.

Call 866-874-0817 for answers to your questions.

Member online secure account

Visit, upon your effective date, to activate your secure account to quickly and securely access your personal health plan benefits information such as:

  • View your ID card
  • Find a doctor or a hospital
  • Select a Primary Care Provider (PCP)
  • Estimate your out-of-pocket costs and more