Provider Contact Information

For current and prospective providers


Commercial Products

Servicing inquiries for Commercial products

Phone: 888.884.2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Behavioral Health
Phone: 800.208.9565
Hours: Monday–Wednesday and Friday, 8:30 a.m.–5 p.m., Thursday, 9 a.m.–5 p.m. (unless otherwise noted)

Tufts Health Public Plans Products

Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health Unify, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans

Massachusetts
Phone: 888.257.1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Rhode Island 
Phone: 844.301.4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)

Senior Products

Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)

Phone: 800.279.9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Cigna/CareLink

Cigna
Medical management inquiries for all CareLinkSM members; claims and benefit inquiries for CareLink members when Cigna is the primary administrator
Phone: 800.244.6224

Cigna Behavioral Health 
Outpatient authorizations and mental health benefits inquiries for CareLinkSM members when Cigna is identified as primary administrator on member ID card
Phone: 888.734.3453

CareLink Behavioral Health
Benefit, authorization and policy inquires when Tufts Health Plan is identified as primary administrator on member ID card
Phone: 800.232.1164

DC35 Union Fund Office
Servicing inquiries for CareLink — Shared Administration DC35 Union members
Phone: 800.799.1240

Iron Workers Insurance Office 
Servicing inquiries for CareLink — Shared Administration Iron Workers Union
Phone: 617.436.3500 or 866.229.4766

Uniformed Services Family Health Plan (USFHP)

Servicing inquiries for USFHP

Phone: 800.818.8589

Contracting

Contracting & Performance Management

If you are an Ancillary provider interested in contracting with Tufts Health Plan, please complete the Ancillary Provider Application and send it via email to AlliedContracting@tufts-health.com or fax to 617.673.0909. For Ancillary Behavioral Health providers, please submit these same application via email to AHCBehavioralHealth@tufts-health.com or to the fax number mentioned above.

For network contracting and performance management inquiries (regardless of state), call 888.257.1985, and then select the option for Provider followed by option 3 to speak to a Provider Services representative.

Allied Health Contracting

Phone: 617.972.9411

Provider Information and Credentialing

For provider information and credentialing inquiries (regardless of state), please reach out to Provider Services.