Member Contact Information

For current members of the following plans

Massachusetts Plans


Group Insurance Commission (GIC)

E-mail: Member Services Department

Call: 800.870.9488 (888.391.5535 TTY)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 6:00pm

Employer-based Plans

E-mail: Member Services Department

Call: 800.462.0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Mental Health: 800.208.9565
Monday - Wednesday 8:30am to 5:00pm; Thursday 9:00am to 5:00pm; Friday 8:30am to 5:00pm

24-Hour Nurseline: 866.201.7919

Tufts Health Direct

E-mail: Member Services Department

Call: 888.257.1985 TTY: 711
Monday - Friday 8:00am to 5:00pm

Tufts Health Plan Medicare Preferred Members

Customer Relations: 1.800.701.9000 (TTY: 711)

Our representatives are available Monday - Friday, 8:00 a.m. - 8:00 p.m. (from Oct 1 - March 31 representatives are available 7 days a week, 8:00 a.m. - 8:00 p.m.). After hours and on holidays, please leave a message and a representative will return your call the next business day.

View more contact information on our Medicare website at www.thpmp.org/contact-us

Tufts Health Together

E-mail: Member Services Department

Call: 888.257.1985 TTY: 711
Monday - Friday 8:00am to 5:00pm

Tufts Health Unify

E-mail: Member Services Department

Call: 855.393.3154 TTY: 711
Seven days a week, from 8am to 8pm

Tufts Health Premier

E-mail: Member Services Department

Call: 800.462.0224 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

24-Hour Nurseline: 866.201.7919 

US Family Health Plan (USFHP)

E-mail: Member Services Department

Call: 888.766.9819 ex. 53532 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 6:00pm


Rhode Island Plans


Employer-based Plans

E-mail: Member Services Department

Call: 800.682.8059
711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

Lifespan Health

E-mail: Member Services Department

Call: 800.220.0181 TTY: 711 (Telecommunications Relay Services/TRS)
Monday - Thursday 8:00am to 7:00pm; Friday 8:00am to 5:00pm

Behavior Health/Substance Use Services: 800.208.9565
Monday - Thursday 8:30am to 5:00pm; Friday 10:00am to 5:00pm

Tufts Health RITogether

E-mail: Tufts Health RITogether Member Services Department

Call: 866.738.4116 (TTY 711)
Monday - Friday 8:00am to 6:00pm


 

CareLink Plans


CareLink Members

 

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