Tufts Health Plan Provides Notice of Data Security Incident

OneTouchPoint, Inc.

July 28, 2022  

Canton, Mass. — Tufts Health Plan is providing notice of a data security incident that occurred with one of its vendors, OneTouchPoint, Inc., (“OTP”), that may affect the privacy of certain individuals’ protected health information and personal information.

On June 6, 2022, Tufts Health Plan was notified that OTP, who provides printing and mailing services to various health insurance carriers and medical providers, including Tufts Health Plan, was targeted by a ransomware attack that occurred on April 27, 2022. Prior to the issue being discovered, certain member information may have been compromised.

For more information on this incident, please visit OTP’s website here: https://1touchpoint.com/notice-of-data-event. OTP has also established a dedicated call center for individuals to contact with questions or concerns. If you have any questions regarding this incident that are not addressed in this notice, please contact the dedicated assistance line, which can be reached at 877-237-3894 (toll free), Monday through Friday from 9 a.m. to 9 p.m. ET, excluding U.S. holidays. We sincerely apologize that this incident occurred and remain committed to safeguarding the privacy and security of information we collect in providing services to our members.