Access a Dermatologist With Just One Click

Tufts Health Plan adds dermatology to Its telehealth solution offering

February 27, 2019  

Watertown, MA – Tufts Health Plan has added dermatology to its telehealth solution, providing their commercial members with access to a doctor, behavioral health therapist, or dermatologist 24-hours a day, seven days a week by web, phone, or mobile app— whether it be from the comfort of their home or while traveling.

“We’ve heard from our members that they want more access and that it can take up to two monthsto get an initial appointment with a dermatologist in the Greater Boston area,” said Jim Gallagher, vice president, marketing and product strategy for commercial products at Tufts Health Plan. “Adding dermatology to our telehealth solution so that our members can get care where they want, and when they want, is part of our overall goal of creating an experience that is simpler and less stressful.”

To access the telehealth solution, members can download the Teladoc® app on their mobile devices to access a licensed provider to treat non-emergency general medical conditions, including cold and flu symptoms, allergies, sinus infections, sore throats, dermatology services and more. Members can also schedule a video appointment seven days a week to talk to a psychiatrist or psychologist for support with anxiety, depression and other behavioral health issues.

“These visits are not only convenient, they are far less expensive for our employer customers and can save hundreds of dollars over emergency department visits,” added Gallagher. “We see a real value in this technology for our customers, while addressing wait times and lack of access for our members.”

Tufts Health Plan launched its telehealth solution in 2018. Many members have already accessed the tool, and have been pleased with its convenience and simplicity.

“It was GREAT!!!  I did it at home at 8 p.m. in my jammies!  The app is super easy. The doctor asked me about all my symptoms, prescribed me an antibiotic and some home remedies to do as well, and that was it,” said Heather A., a member from Rhode Island. “Less than 10 minutes which was awesome and the script was at my CVS in the morning. I am definitely going to use it again if I am sick or need non-emergency help! I am definitely going to tell other employees about it.  I am nothing but happy with it!”

The telehealth solution is available to members in fully-insured commercial accounts, and members who are part of a self-funded employer group that has purchased this optional benefit.  The telehealth solution is just one part of a whole suite of digital tools for Tufts Health Plan commercial members. For more information or for instructions on how to access the tools, members can visit