5 out of 5 for 5: Tufts Health Plan Medicare Plans Earn Highest Rating Possible from the Centers for Medicare and Medicaid Services for a Fifth Year in a Row

The only Massachusetts plan to earn this distinction
One of 20 plans nationally to receive the rating

October 15, 2019  

Watertown, Mass., October 15, 2019​ – For the fifth consecutive year, Tufts Health Plan has earned 5 out of 5 Stars for its Tufts Medicare Preferred HMO and Senior Care Options plans from the Centers for Medicare and Medicaid Services (CMS) as part of its annual Star ratings for 2020. Tufts Health Plan is the only local plan to receive the rating this year, and one of only a few plans in the country to receive the rating for five years in a row. Tufts Health Plan has 103,000 members in its HMO and Senior Care Options plans.

“This rating is a tangible demonstration to our members that we are committed to delivering the highest levels of service to help them live better, healthier lives,” said Tom Croswell, Tufts Health Plan president and CEO. “We’re very proud to be recognized by CMS as the preeminent Medicare Advantage plan in the state for continuing to showcase the highest standards of quality care and performance.”

CMS rated 401 Medicare Advantage plans this year. CMS calculates Star ratings from 1 to 5 (with 5 being the best) based on quality and performance for Medicare health and drug plans to help beneficiaries, their families and caregivers compare plans. Ratings are given for quality measures across several categories including keeping members healthy, managing chronic conditions, member satisfaction, customer service and pharmacy services. The rating puts Tufts Medicare Preferred HMO and Senior Care Options plans among the top five percent of plans nationally.

“Collaboration among many, and an unwavering commitment to quality are at the heart of earning a 5 Star rating. We owe a great deal of gratitude to our employees as well as our provider community for the tremendous work that’s done every day to ensure quality for our members,” said Patty Blake, president of senior products at Tufts Health Plan. “One of the great benefits of receiving 5 Stars is that we’re able to enroll eligible members year-round, so seniors can switch to Tufts Health Plan if their needs change.”