Information for our members affected by Hurricanes Harvey and Irma

We sincerely hope that you and your families are safe and healthy

September 12, 2017  

We want you to know that we are working hard to make sure our members affected by Hurricanes Harvey and Irma can access the care they need. We are expediting calls and claims for our members in the hurricanes’ paths. If you are a member in one of the affected areas, please call the number on your member ID card if you need help in any way accessing care, getting required medications, or need any other assistance. When calling, please tell the member service representative you are from one of the affected areas so they can help guide you through the process.

If you do not have your member ID card, please call one of the following numbers, and a member of our team can assist you.

  • Members who receive their benefits through their employer: 866-352-9114.
  • Senior members, or those 65 or older: 800-701-9000