Tufts Health Plan serves a diverse range of members and communities. We strive to reflect that same diversity in our employee population.
But equity is about more than just diversity. We’re actively working to increase representation of Black and Latinx individuals among our leadership and have implemented policies and programs to address microaggressions, racism and bias in the workplace.
Building more representative leadership
Our Diverse Slate Policy requires that people of color be included in the hiring process for all positions at the manager level or above. The policy has led to increases in diverse representation in candidate pools, qualified interviewees and eventual diverse hires. Since 2015, our diverse talent at the leadership level has increased by 48%.
Policies and training that foster a more inclusive workplace
- We recently updated our discrimination and harassment policy to ensure we’re addressing discrimination based on race and are improving processes to make it easier to report discrimination anonymously.
- Nearly 100% of employees have participated in one of the seven courses in our Cultural Competence Training. Top completed courses include Unconscious Bias and Creating a Welcoming Environment for LGBTQ Individuals.
- Anti-racism Training is under development to be rolled out to employees by the end of 2020.
Anti-Racism, Mentoring and Courageous Conversations
Our multicultural business resource group, Mosaic, has taken a leadership role in Tufts Health Plan’s anti-racism work, launching a mentoring program for Black employees, planning regular and courageous race-related conversations, and establishing an anti-racism taskforce.
Unconscious Bias Day
In 2019, we launched our first ever Unconscious Bias Day, an annual program designed to recognize biases in the workplace, drive meaningful change through candid conversations, and generate ideas and solutions to advance diversity and inclusion. Our CEO, Tom Croswell, was one of the early U.S. signatories to the CEO Action for Diversity & Inclusion™ pledge in 2017.
Business Resource Groups
Tufts Health Plan employees have created five Business Resource Groups: Mosaic (Multicultural), WomenTogether, Prism (LGBTQ+), Parallel (Disabilities) and Veterans. About 25% of our workforce is involved in one or more groups.
Multicultural service program
Tufts Health Plan, in collaboration with Bunker Hill Community College, created a training and certification program for bilingual member services representatives, based on cultural sensitivity techniques and health insurance vocabulary. The goal: to enhance the member experience, improve cultural interactions, and reduce our reliance on third party translation services.