As a reminder, Integra Partners Holdings, Inc. is the durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) benefit manager for Tufts Health Public Plans. Going forward, Tufts Health Plan and Integra have decided to move all DMEPOS providers servicing Tufts Health Public Plans Massachusetts members onto Integra’s network, and Integra will coordinate network management. (This change does not apply to Tufts Health RITogether members at this time).

We contacted affected DMEPOS providers by letter to inform them that they have the option to join the new Integra DMEPOS network, and must do so in order to continue servicing Tufts Health Public Plans members. Any member whose DMEPOS provider elects not to join the Integra network, or does not meet the network’s credentialing and participation requirements, will be transitioned to an in-network provider. If one or more of your patients are transitioned to an Integra provider as a result of their previous DMEPOS provider opting not to join the network, you may receive a call from the new Integra provider to request copies of clinical documentation.

Whenever you are referring a patient for DMEPOS services, please review Tufts Health Plan's Find a Doctor search tool, which will be updated regularly as providers are contracted into Integra’s network, to ensure that you are referring the patient to an in-network provider.

If you are a DMEPOS provider and you wish to join Integra’s network, we encourage you to do so by contacting Integra at Network@accessintegra.com.