New Secure Provider Portal for Tufts Health RITogether

Tufts Health RITogether

October 30, 2020  

Effective January 11, 2021, Tufts Health Provider Connect, the secure Provider portal used for Tufts Health RITogether, will be replaced by the secure Provider portal currently utilized by all other Tufts Health Plan lines of business.

Any Tufts Health RITogether provider that is not currently registered for the secure Provider portal will need to register. Step-by-step instructions on how to register will be available on Tufts Health Plan’s public Provider website. Note: Providers who are already registered do not need to take any additional action.

As a senior access administrator (SAA) on the secure Provider portal, Tufts Health Plan encourages SAAs to confirm that their staff also register for the secure Provider portal and are set up with the proper access. Note: User access for the secure Provider portal is at the NPI level. User access for Tufts Health Provider Connect was at the TIN level.

The secure Provider portal allows providers and office staff to access claim information, submit and view referrals, view and make updates to member care plans, and more.

Note: To submit a behavioral health (and all other) authorization requests for Tufts Health Plan RITogether members, fax the proper authorization request form to Tufts Health Plan at 857.304.6304. For questions, providers should call Tufts Health Public Plans Provider Services at 844.301.4093 (RI).

Note: Tufts Health Provider Connect claims data, for Tufts Health RITogether members for dates of service on or after April 26, 2019, will be available on the secure Provider portal. For more information, refer to the FAQs on Tufts Health Plan’s public Provider website.