Secure Provider Portal Registration Instructions and Updates

Secure Provider Portal Updates

New Claims Adjustment Functionality for Tufts Health Public Plans

Effective March 22, 2021: Providers contracting with Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans (ACPPs) and Tufts Health RITogether now have the ability to submit online claim adjustments through Tufts Health Plan’s secure Provider portal; a feature that was not available on Tufts Health Provider Connect.

What are the benefits of using the Online Claim Adjustments tool? Providers can save time and mailing costs when using the tool's key features, which include but are not limited to:

• Quick access to check a claim's status or make corrections/adjustments to a claim
• Ability to submit provider payment disputes with uploading capability
• Easily return funds

For additional information, updates and instructions, refer to the Tufts Health Plan Secure Provider Portal User Guide and the Online Claim Adjustments quick reference guide.

Tufts Health RITogether Now Using Tufts Health Plan's secure Provider portal

Effective January 11, 2021: As previously communicated in the November 1, 2020 Provider Update newsletter, Tufts Health Provider Connect, the secure Provider portal for Tufts Health Public Plans RI providers, was replaced by the secure Provider portal currently utilized by all other Tufts Health Plan lines of business (Commercial products [including Tufts Health Freedom Plan], Tufts Health Public Plans MA products and Senior Products). Now providers contracting with any of Tufts Health Plan's products use the same secure Provider portal.