Emergency Behavioral Health Services

Tufts Health Public Plans - Massachusetts

Crisis intervention, emergency screening, and mobile crisis services

We need a designated emergency services program (ESP) provider's initial assessment to determine if your Tufts Health Plan patient meets the acute service clinical criteria.

  • An ESP assesses the member to determine if emergency services are needed and determines if the member needs an acute admission or does not need a higher level of care
  • The ESP then faxes the screening and evaluation (including relevant clinical information) within 24 hours of the encounter to 888.977.0766.
  • Clinical data and authorization are required for acute admissions. Providers can call 888.257.1985.
  • For a list of ESP providers, refer to the ESP Statewide Directory.

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Behavioral Health Diversity Survey

Your answers to this survey will help us identify behavioral health practitioners who can meet preferences around languages spoken, faith, ethnicity, age, or other demographic characteristics important to the member.

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