Emergency Behavioral Health Services

Tufts Health Public Plans - Massachusetts

Crisis intervention, emergency screening, and mobile crisis services

We need a designated emergency services program (ESP) provider's initial assessment to determine if your Tufts Health Plan patient meets the acute service clinical criteria.

  • An ESP assesses the member to determine if emergency services are needed and determines if the member needs an acute admission or does not need a higher level of care
  • The ESP then faxes the screening and evaluation (including relevant clinical information) within 24 hours of the encounter to 888.977.0766.
  • Clinical data and authorization are required for acute admissions. Providers can call 888.257.1985.
  • For a list of ESP providers, refer to the ESP Statewide Directory.