Diversionary Services

Tufts Health Public Plans - Massachusetts

Community support program

  • Authorization is not required for the first 240 units within a 60-day period.
  • If the member needs additional services beyond 240 units or the 60-day period, call 888.257.1985 to request authorization of continued services.

Family stabilization team (FST)

  • Call 888.257.1985 for initial authorization.
  • If the member needs additional services beyond what we initially authorize, call 888.257.1985 for authorization of continued services.

Structured outpatient addiction program

  • Call 888.257.1985 for initial authorization.

Day and evening treatment programs

  • Call 888.257.1985 for initial authorization.

Intensive outpatient program

  • Call 888.257.1985 for initial authorization.

Partial hospital program

  • Call 888.257.1985 for initial authorization.

Crisis stabilization, community-based acute treatment for children and adolescents, community-based acute treatment for dual diagnosis, and observation/holding bed

  • An ESP calls 888.257.1985 for initial authorization.

Clinical support services for substance use disorders (Level IIIb)

  • An ESP calls 888.257.1985 for initial authorization.

Acute treatment services for substance use disorders, including pregnancy-enhanced services

  • Authorization is not required for the first five days.
  • If the member needs additional treatment beyond five days, call 888.257.1985 for authorization of continued services.

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