Mail O​rder Prescriptions

What you need to know

Mail-order service is for medications you refill each month for conditions such as diabetes, high blood pressure or asthma.

Does it cost anything extra?

You do not pay anything extra to use CVS Caremark mail order, and there is no charge for standard shipping. With Tufts Health Unify, you pay nothing for all covered drugs as long as you follow the plan's rules.

How do I sign up for mail order?

Signing up for mail order is easy, and there are no forms to fill out. Just call CVS Caremark toll-free at 1.800.768.1796 (TTY: 711) to request mail order service. When you call, make sure to have your:

  • Tufts Health Unify member ID card (you will need information from the card)
  • Prescription drug names
  • Doctor's name and phone number
  • Shipping address

If your drug is on a pharmacy program (such as prior authorization or step therapy), more information may be needed before processing your order. A representative will let you know if any additional steps are required.

If your drug is not on a pharmacy program, a representative will call your doctor to get your prescription(s) set up for mail service. Once your prescription(s) are set up, you can refill them by phone 24 hours a day, 7 days a week.


Tufts Health Unify is a health plan that contracts with both Medicare and MassHealth to provide benefits of both programs to enrollees. It is for people with both Medicare and MassHealth ages 21 through 64 at the time of enrollment.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2022).

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. The call is free.

Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. La llamada es gratuita.

You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY:711), seven days a week, from 8 a.m. to 8 p.m. The call is free.

The List of Covered Drugs and/or pharmacy and provider networks may change from time to time throughout the year. We will send you a notice before we make a change that affects you.

Benefits may change on January 1 of each year.