Mail O​rder Prescriptions

What you need to know

Mail order service is for medications you refill each month for conditions such as diabetes, high blood pressure or asthma.

Does it cost anything extra?

You do not pay anything extra to use mail order, and there is no charge for standard shipping. With Tufts Health Unify, you pay nothing for all covered drugs as long as you follow the plan's rules.

How do I sign up for mail order?

Signing up for mail order is easy, and there are no forms to fill out. Just call CVS Caremark toll-free at 1.800.768.1796 (TTY: 711) to request mail order service. When you call, make sure to have your:

  • Tufts Health Unify member ID card (you will need information from the card)
  • Prescription drug names
  • Doctor's name and phone number
  • Shipping address

If your drug is on a pharmacy program (such as prior authorization or step therapy), more information may be needed before processing your order. A representative will let you know if any additional steps are required.

If your drug is not on a pharmacy program, a representative will call your doctor to get your prescription(s) set up for mail service. Once your prescription(s) are set up, you can refill them by phone 24 hours a day, 7 days a week.


H7419_6543