Holiday hours

In observance of the Christmas holiday, our Member Services departments may be closed or have reduced hours. Please view our full list of hours.

Behavioral health (BH) integrated clinical management (ICM)

Based on your BH needs, the services you get and/or any related medical conditions, you may need added support

  • Have severe BH (mental health and/or substance use) issues
  • Have two or more BH hospital stays in a 12-month period
  • Have three or more BH emergency room visits in a 12-month period
  • Have not or cannot access services in the community
  • Have a catastrophic event
  • Had several hospital stays in the past
  • Have a new diagnosis of a major mental illness
  • Have health or cultural needs that require services from several agencies 

To talk to a care manager, call 866-738-4116 (TTY: 711). We’re open Monday through Friday, from 8 a.m. to 6 p.m. We’re happy to help.