When You Need Care Right Away

Take these steps

When it's not an emergency

Your primary care provider (PCP) or your behavioral health provider can usually address medical or behavioral health problems that are not emergencies (situations that put your life in danger or risk permanent damage to your health). In urgent situations, call your PCP or behavioral health provider. You can contact any of your providers’ offices 24 hours a day, seven days a week.

If appropriate, make an appointment to visit your provider. Your provider must see you within 48 hours for urgent care appointments. If your condition gets worse before your PCP or behavioral health provider sees you, call 911 or go to the nearest emergency room. If you have a behavioral health concern, you may also call your local emergency service program (ESP) provider.

In some areas, you may be able to go to a free-standing urgent care center (UCC). When you go to an UCC, you should also try to contact your PCP as well.