Transportation Update

We will soon begin working with the non-profit organization CTS. They provide services to people who are disabled and who rely on transportation services to get to their medical appointments.

CTS will begin processing your transportation requests starting April 5th, 2019. Here’s how this change will work: 

  • You can continue to call Tufts Health Unify at 855.393.3154 (TTY: 711) to schedule non-emergency medical transportation services. We will transfer your call to CTS. Or you can call CTS directly at 833.242.3331.
  • CTS and its team of experts will process your request. They will schedule your transportation services. And they’ll remind you about upcoming trips. 

We assessed our transportation program and listened to feedback from our members. We believe this change in our transportation program will better meet your needs! 


Please call us at 855.393.3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. You can also visit us at
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