Documents and Resources

We want you to get the most from your health care coverage, so we’ve made it easy to access key documents and resources in one place.

Here are some documents that may help address your questions:

2024

• Tufts Health One Care Member Handbook
• Summary of Benefits
• List of Covered Drugs
• Provider and Pharmacy Directory
• Annual Notice of Changes

In this section, you’ll also find: 

• Forms, such as an Authorization to Disclose Protected Health Information (PHI) Form and an Appointment of Representative form
• Policies and requirements for information on referral requirements for specialty services, complaints, grievances, appeals, advance directives and more
• Clinical Practice Guidelines
• Information on OneCare
• Importance of using opioids safely and alternate options

If you need additional help with any of these topics or more information, call us toll-free at 855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m.

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Page modified on: 5/14/2018 2:06:36 PM