Mobile crisis intervention (MCI)

If your child or teen has a behavioral health (mental health and/or substance use) crisis, you can call a mobile crisis intervention (MCI) team 24 hours a day, seven days a week, to help safely stabilize the child. This team is made up of behavioral health care providers and paraprofessionals who travel to where your child is (e.g., home, school, child care center) to provide on-site, face-to-face help. The team can stay involved for up to 72 hours and also support the family by phone.

MCI includes:

  • A crisis assessment
  • Development of a short-term plan to help your child remain in the home and avoid an out-of-home placement or hospitalization
  • Psychiatric consultation and urgent psychopharmacology intervention (as needed)
  • Help getting additional services and support

How to get MCI

Any of your child's health care providers, including a primary care provider (PCP), a behavioral health care provider, or your child’s school, can ask for MCI by calling one of our behavioral health care managers at 888.257.1985 (TTY: 711).

To find a MCI provider in your area, please see our statewide directory

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