Frequently Asked Questions

Here are some frequently asked questions about Tufts Health Together, our MassHealth plan:

How can I update my information?
You can update your contact information 24/7, like address (residential/mailing), phone number, or email address, through Tufts Health Member Connect, our self-service tool. All you need to create an account is your Tufts Health Plan member ID number and date of birth. If you do not know your member ID, check your member ID card.

As a MassHealth member, you need to notify MassHealth when your mailing address changes, or you will lose your MassHealth and Tufts Health Plan benefits. To update your mailing address, call MassHealth at 800.841.2900 (TTY: 800.497.4648), Monday through Friday, from 8 a.m. to 5 p.m.

Do you have my doctor or specialist in your network?
If you are looking for a doctor or specialist in your area, use our Find a Doctor, Hospital, or Pharmacy tool to find primary care providers (PCPs), behavioral health (mental health and/or substance use) providers, specialists, and other health care providers near you.

To choose or change your PCP, or to check if your doctor needs to get prior authorization (permission) for you to get a service, sign up for Tufts Health Member Connect, our self-service tool, or log in if you already have an account. All you need to create an account is your Tufts Health Plan member ID number and date of birth. If you do not know your member ID number, check your member ID card.

Can I order a new member ID card?
To order a new member ID card 24/7, sign up for Tufts Health Member Connect, our self-service tool, or log in if you already have an account. All you need to create an account is your Tufts Health Plan member ID number and date of birth. You can also call us to request a new member ID card at 888.257.1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.

Once you order your member ID card, you can expect to receive it in the mail within 15 business days.

How can I check the status of a claim or authorization?
To check the status of a claim or authorization 24/7, simply sign up for Tufts Health Member Connect, our self-service tool, or log in if you already have an account. All you need to create an account is your Tufts Health Plan member ID number and date of birth. If you do not know your member ID number, check your member ID card.

Do I have dental coverage?
Some MassHealth members may be eligible for dental benefits. Learn more in the Covered Services List.

What pharmacy benefits do I have? Is my prescription covered?
We aim to provide high-quality, cost-effective options for drug therapy. We work with your providers and pharmacists to make sure we cover the most important and useful drugs for a variety of conditions and diseases. Covered drugs are FREE for members under the age of 21 with a doctor’s prescription. Most members ages 21 and older will have to pay a small co-payment for covered prescription drugs.

Tufts Health Together uses a Preferred Drug List (PDL) as our list of covered drugs. To quickly find out if we cover a specific drug, look it up in our PDL. We update the PDLevery three months. The PDL applies only to drugs you get at retail and specialty pharmacies. The PDL does not apply to drugs you get if you are in the hospital.

We cover first-time prescriptions and refills. We also cover some over-the-counter (OTC) drugs with a doctor’s prescription.

Do I have any EXTRA benefits?
Members may qualify for discounts and perks for attending yearly checkups and more. Check out our EXTRAS for more information.

More questions?

  • Call us at 888.2571985 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. We're happy to help.
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