Additional Resources

  • Your rights and responsibilities (PDF)
    As a Tufts Health Plan member, you have certain rights and responsibilities.
  • Inquiries (PDF)
    As a Tufts Health Plan member, you have the right to make an Inquiry (ask us a question or make a request) at any time about our operations.
  • Grievances and Appeals (PDF)
    As a Tufts Health Together member, you can file a Grievance with us about something we do, or appeal a decision we make.
  • Complaints (PDF)
    As a Tufts Health Together member, you can complain to MassHealth if you’re not happy about something we do.
  • Notice of Mental Health Parity (PDF)
    As a Tufts Health Together member, you receive the same level of benefits for any mental health and substance abuse problems you may have as for physical problems you may have.
  • Notice of Privacy Practices (PDF)
    We protect our members’ information.
  • Advance directive (PDF)
    Advance directives are written instructions, sometimes called a living will or durable power of attorney, to make your wishes known about medical treatments.
  • Quality improvement work plan summary (PDF)
    Our quality program helps us make sure you get the right care, at the right time and the right place.
  • Referral requirement for specialty services
    We need a primary care provider (PCP) referral for certain specialty services for some members to help us make sure you get the care you need.
  • Fraud and abuse
    Help reduce health care fraud and abuse.

Your Tufts Health Together Member Handbook (PDF) also includes most of the above information. To get a printed copy of our Member Handbook or any of the other above attachments, please call us at 888.257.1985.

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