Complex Care Medical Management

Our complex care management program is for members with hard-to-manage, unstable or long-lasting medical and/or behavioral health conditions. You can get support from a team of health care professionals who can help you get the right care and access to services.

Our behavioral health and medical care managers can help you coordinate your care by:

  • Working with your caregivers, health care and social service providers
  • Providing health education to you and your caregivers
  • Helping you get treatment services and available community resources
  • Working with your Care Managers at patient-centered medical homes, community mental health organizations, home-based treatment service agencies, adolescent residential substance use treatment facilities and other provider sites
  • Teaching you how to take an active role in managing your health

If you feel you would benefit from complex care management and have not been contacted by a Care Manager, please call member services at 866.738.4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m. We're happy to help.

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