Tufts Health Member Connect

Tufts Health Member Connect, our self-service tool, is an easy way to manage your health care 24/7.

  • Choose or change your primary care provider (PCP)
  • Check if your doctor needs to get prior approval (authorization) for you to get a service
  • Check the status of a claim or authorization
  • View or print your member ID card, Member Handbook and Provider Directory
  • Update your contact information
  • Fill out your confidential digital health assessment

How to sign up

Step 1: Begin the registration process

Step 2: Set up your account information

  • On the next screen, create your username and password, and set your password security question and answer. If you ever forget your password, you'll need to know the answer to your security question in order to reset your password.

  • Click the "Complete" button. You will receive confirmation that you finished the registration process.

  • Keep a record of your Tufts Health Member Connect user ID, password, and security question and answer in a safe place for future use.

Need help? Call us at 866.738.4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m. We're happy to help.

plans card