- Tufts Health Direct
- Benefits + Costs
- My Information + Tools
- Your Health
- Additional Resources
- In the Community
- Frequently Asked Questions
Urgent Care SituationsAn urgent care situation is when you experience a health problem that needs attention right away but you don’t believe you are having an emergency. You may experience a health problem that is serious but does not put your life in danger or risk permanent damage to your health. Your primary care provider (PCP) or your behavioral health provider can usually address medical or behavioral health problems.
In urgent situations, call your PCP or behavioral health provider. You can contact any of your providers’ offices 24 hours a day, seven days a week.
If appropriate, make an appointment to visit your provider. Your provider must see you within 48 hours for urgent care appointments. If your condition gets worse before your PCP or behavioral health provider sees you, call 911 or go to the nearest emergency room. If you have a behavioral health concern, you may also call your local emergency service program (ESP) provider.
In some areas, you may be able to go to an urgent care center (UCC). When going to a UCC, you should also try to contact your PCP as well.
To find UCCs in our provider network, use our Find a Doctor, Hospital, or Pharmacy tool.