Need Help Enrolling?

Got questions about your eligibility or health care options? Want step-by-step help with the application process? We’re happy to help guide you through the process and make sure you have the right health care coverage. Call us at 800-573-3345 to make an appointment with an Enrollment Specialist at one of our convenient locations during Open Enrollment, starting November 15. We’re happy to help!

Worcester
Monday – Wednesday, and Fridays, 10 a.m. – 5 p.m.
Thursdays, 10 a.m. – 7 p.m.
Saturdays, 10 a.m. – 2 p.m.
Tufts Health Plan – Network Health 
1 Mercantile Street 
Worcester, MA 01608

Monday – Friday, 9 a.m. – 5 p.m. 
(By appointment only)
Tufts Health Plan
Attn: Member Services
P.O. Box 9194
Watertown, MA 02471-9194

Health Connector enrollment assistance
The Health Connector also offers enrollment assistance during Open Enrollment. Visit one of the locations below to learn more about your health care options and get help with the enrollment process.

NOTE: The Health Connector will be open with extended hours for the last weekend of open enrollment(February 20 – 23). Below are the Health Connector's call center and walk-in hours for this weekend:

  • Friday, February 20: 7 a.m. – 9 p.m.
  • Saturday, February 21, and Sunday, February 22: 9 a.m. – 5 p.m.
  • Monday, February 23: 7 a.m. – 9 p.m.

Boston
Monday – Friday, 7 a.m. – 7 p.m.
Saturday, 9 a.m. – 3 p.m.
133 Portland Street, First Floor
Boston, MA 02114

Worcester
Monday – Friday, 7 a.m. – 7 p.m.
Saturday, 9 a.m. – 3 p.m.
146 Main Street, Suite 201/202
Worcester, MA 01608

Questions or concerns?  

  • You can always call us at 800-573-3345, Monday through Friday, from 8 a.m. to 5 p.m. We’re happy to help.
  • Call the Health Connector at 877-623-6765 (TTY: 877-623-7773), Monday through Friday, from 8 a.m. to 6 p.m.; during Open Enrollment, from 7 a.m. to 7 p.m.; and Saturday, from 9 a.m. to 3 p.m. Or visit MAhealthconnector.org.
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