Understanding Your Behavioral Health Benefits

Seeking help for behavioral health? We're with you.

If you or a family member is suffering from a chronic or complex condition and needs emotional support, we’re here to help you cope. Or, if you’re suffering from anxiety, depression, substance use disorder or alcohol abuse, we’ll help you get the right care to feel better.

Most of our plans provide coverage for outpatient counseling and inpatient behavioral health services. However, there are exceptions. For example, Tufts Health Plan may not administer these services for some POS and EPO plan members.

For Tufts Health Direct, Tufts Health Together, or Tufts Health Unify members, please call our member services team at 888-257-1985 (TTY: 888-391-5535). We are available Monday - Friday from 8:00 a.m. - 5:00 p.m.

Please refer to your ID card for more information.

Get access to the care you need1

  1. Behavioral health benefits may not be available to all self-insured members so please confirm with your employer or administrator.