How has Tufts Health Plan helped?
- Addressed referral and authorization requirements for medically necessary covered services for impacted members as appropriate.
- Ensured continuity of care, allowing members to maintain access to the high-quality care they deserve. For example, for Steward providers that have moved to a new facility, we’re working to confirm their networked status under the new facility or helping members identify an alternative in-network provider in the same or similar specialty.
- When necessary, we can also assist members in accessing care from out-of-network providers at their in-network benefit level, including out-of-network urgent care centers; this may also include adjustments to prior paid claims as appropriate.
How can I receive assistance and support?
As your health plan, we’re happy to support members in navigating their care and identifying new facilities that may be of assistance; please reach out to Member Services by calling the number on the back of your member ID card.
Which Steward Health Care facilities are closed?
- Carney Hospital
- Nashoba Valley Medical Center
- Norwood Hospital
- Norwood Performance Therapy
- Guild Imaging Center