Member Welcome Kit

CareLink plan and benefit information in a format for you to save or print.

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CareLink Plans

Not all health plans work the same way. This section will explain how CareLink plans work, so be sure to read through it carefully to understand your plan.

A Few Simple Answers to a Few Common Questions

Knowing how your plan works will give you the power to plan for and control your out-of-pocket costs.

How does the CareLink plan work?
CareLink is an alliance between Tufts Health Plan and Cigna. This plan gives our members the ability to access over 443,000 physicians and 4,300 hospitals across the country. So if you are an employee in Boston, Massachusetts or Portland, Oregon, you can leverage our expansive network of two nationally recognized health plans to get the care and services you and your family need.
Is my doctor in the network?
The CareLink network includes both the Tufts Health Plan network and the Cigna network. The Tufts Health Plan’s network consists of physicians, nurse practitioners and other providers and hospitals in Massachusetts and Rhode Island. Cigna’s network provides the same offerings in the remaining 48 states.
Is there an easy way to manage my plan once I’m a member?
When you sign up at mytuftshealthplan.com, your secure member portal, the answers to many of your questions will be at your fingertips. You’ll be able to check your claims, review deductibles, take the personal health assessment, check your physician options and cost, and much more.
As a Tufts Health Plan member, what role will Cigna play in my health care?
Cigna may reach out to you regarding care management programs and services you are eligible to receive.
Who do I contact if I have questions?
Tufts Health Plan is your first point of contact for any question or concern about your plan. Call 866.352.9114 (TDD/711).


You can also visit mytuftshealthplan.com, our secure members-only site, to learn the details of the specific plan your employer has chosen for you. And be sure to read your Benefit Document, also available at mytuftshealthplan.com, to see a complete list of your specific plan’s covered and non-covered benefits.

CareLink Advantage PPO Saver

The CareLink Advantage PPO Saver plan is a national network, high deductible health plan (HDHP) as defined by the Internal Revenue Service, and may be paired with a Health Savings Account (HSA) available through other institutions, including local banks. HSAs are accounts that can be used to pay medical expenses, while offering certain tax advantages. The IRS lists the benefits of an HSA as follows:

  • You can claim a tax deduction for contributions you, or someone other than your employer, makes to your HSA even if you do not itemize your deductions on Form 1040.
  • Contributions to your HSA made by your employer (including contributions made through a cafeteria plan) may be excluded from your gross income.
  • The contribution remain in your account until you use them.
  • The interest or other earnings on the assets in the account are tax-free.
  • Distributions may be tax-free if they are used to pay for qualified medical expenses.
  • An HSA is “portable.” It stays with you if you change employers or leave the workforce.

Please read IRS Publication 969 for more information.

Cost-sharing

While the goal of the CareLink plan is to provide nationwide coverage, the CareLink plan strives to do it in a cost-effective manner. One of the ways it does this is by incorporating a fee structure that may require some cost-sharing on your part. Depending on your particular plan options, this cost-sharing can be primarily in the form of two components: the deductible and the copay.

The Deductible

The deductible is the amount you must pay before your insurance kicks in. We’re speaking here only of the services that are subject to a deductible. Not everything you go to the doctor for is subject to the deductible. In other words, there are some things you can go to the doctor for that are covered right away, without your having to meet your deductible. These are generally preventive services, but they’re spelled out in greater detail in the second section of this Member Kit.

The deductible for your specific plan can vary. The amount is chosen by your employer, based on how much the entire plan costs them. We work closely with your employer to provide the best possible plan at the best possible cost for both employer and employee.

Here’s an example of how the deductible works. Let’s say your plan has a $1000 family deductible and a $500 individual deductible. You’re working in the yard, you have an accident, and you have to make a trip to the emergency room. Your maximum responsibility as an individual would be $500, not the entire $1000. Let’s say you have another accident in the same plan year. Your individual deductible of $500 has already been met, so you’re not responsible for any deductible amount.

Now let’s say your spouse needs surgery. Your family is now responsible for the remaining $500 deductible, since it’s a different individual. But now your total amount paid toward your $1000 deductible has been met. The next time anyone in your family needs medical services that are subject to the deductible, you don’t have to worry about the deductible. The deductible for the plan year has been met.

Services Not Subject to Deductible
Services Subject to Deductible

The Copay

Regardless of the status of your deductible, there are some services that may also require a copay. A copay is a fee that you pay as partial payment for certain services. For instance, a visit to the doctor’s office often requires a copay. That means you pay, for example, $20 out-of-pocket as your copay.

Whether or not your deductible has been met, if a copay is required for the type of medical service you want, you are responsible for the copay. Again, the best way to control out-of-pocket costs is to read this Member Kit so you understand what you are and what you are not responsible for.

And you can always find out exactly what your specific plan covers by reading your Benefit Document or accessing your secure member account at mytuftshealthplan.com.

Coinsurance

There’s one more component of the CareLink plan’s fee structure that bears mentioning. It’s called coinsurance, and it applies primarily to durable medical equipment (such as a wheelchair or crutches), hearing aids, low-protein foods and prosthetics. If you require any of those items, you would share a percentage of the cost.

In some cases, coinsurance may also apply to other items. You can find the specifics of your plan, including the exact amount of your coinsurance, by reading your Benefit Document or by visiting mytuftshealthplan.com.

The Out-of-pocket Maximum

You’ll be glad to know there’s a limit on what you may possibly pay during a calendar year. It’s called an Out-of-Pocket maximum. The Out-of-Pocket maximum is the most you can pay during your coverage period (typically one year) for your share of the cost of covered services.


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