Member ID Card Update

As a reminder, Tufts Health Plan is revising member ID cards, beginning with effective dates of January 1, 2022.  The revised member ID cards will include additional details (e.g. in- and out-of-network deductibles and out-of-pocket maximums) to comply with new requirements as part of the 2021 Consolidated Appropriations Act (CAA). These details will be explained with the letter that accompanies every new member ID card received via postal mail. Digital member ID cards will also be updated and available through the secure member portal.

Tufts Health Plan will continue to provide member ID cards to:

• Every new member, upon processed enrollment and prior to their health plan effective date
• Existing members upon processed enrollment, IF there is a change to cost share due to new benefit design, product changes, or a change to the member’s information

As always, members can continue to request a new member ID card by logging into their secure member account or by calling the member services phone number listed on the back of their member ID card.

Tufts Health Plan members who do not receive a new member ID card should continue to use their existing card, just as they do today.

If you have any additional questions, please contact your sales executive or account manager.