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We realize it can be a confusing topic: coverage for telemedicine/telehealth services delivered by a contracted provider vs. Teladoc®, Tufts Health Plan’s vendor for virtual doctor visits. The following clarifies how we are addressing these services during the Coronavirus outbreak.
This applies for all diagnoses and is not specific to COVID-19. This is intended to prevent people from having to leave their house to receive care.
Yes. If the member provides Teladoc with the name of their PCP and gives them permission, the Teladoc provider the member speaks to will send a report to the PCP.
Teladoc’s wait times are significantly longer than usual at this time due to the high demand for care. To expedite their request for a Teladoc visit, members should:
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