Care during office hours
Your child’s primary care provider (PCP) is the provider you contact first. In many cases, your child’s PCP will be a pediatrician who specializes in caring for infants, children and adolescents. Call your child’s PCP when your child needs care during normal business hours.
It’s important that your child sees his or her PCP for routine checkups, and recommended vaccinations and screenings. Your child’s checkups are covered in full. Schedule an appointment right away, even if your child feels healthy. Your child’s PCP:
- Oversees your child’s health care
- Monitors your child’s development
- Diagnoses and treats many common health issues
- Helps manage chronic conditions
- Talks with you about the preventive services your child needs
- Refers your child to specialists and tells you who to call when your child needs advanced care
Care after hours
Call your PCP’s office if your child needs care after hours. Your child can get help from a health care provider who is on call.
Talk to a nurse any time
Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:
- Need help deciding whether or not you should take your child to the emergency room
- Want to know more about your child’s health issue and/or treatment options
- Want to know more about drugs or treatments
This service does not take the place your child’s PCP or other providers.
Call your child’s PCP 24/7. Your child’s provider may be able to see your child or may tell you to take your child to an urgent care facility.
Call 911 to get help right away.
Get care in your own language
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at TuftsHealthTogether.com/BCACO.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.