Get the care you need, when you need it

With Tufts Health RITogether it’s easy to find the help and the health care providers you need

person on a phone

Care during office hours

Your primary care provider (PCP) is the provider you contact first. Your PCP is on your side, helping you when you are sick and supporting you to stay healthy. Call your PCP when you need care during normal business hours.

To find a PCP in our network, use our provider search tool at If you need to see a specialist, your PCP will give you a referral and tell you who to call.

Let us know who your PCP is within 30 days of when your plan starts. We’ll send you a $10 CVS gift card!

With Tufts Health RITogether, you don’t have to pay for checkups. Schedule a visit for a checkup with your PCP right away, even if you feel healthy.

Care after hours

Call your PCP’s office if you need care after hours. You can get help from a health care provider who is on call.

Talk to a nurse any time

Call our 24/7 NurseLine any time at 800-285-3580 if you:

  • Need help deciding whether or not you should go to the emergency room.
  • Want to know more about your health issue and/or treatment options.
  • Want to know more about drugs or treatments.

This service does not take the place of your PCP or other providers.

Urgent care

Call your PCP or behavioral health provider 24/7.

Emergency care

Call 911 or go to the nearest emergency room right away if you need emergency care for:

  • Chest pain
  • Uncontrolled bleeding
  • A mental health or substance use crisis

This is not a full list of when you should seek emergency care.

Get care in your own language

Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at

If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.

Check out your benefits

Tufts Health RITogether gives you lots of ways to stay healthy.

Physicians talking to each other

Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

family picking up a prescription

Enjoy great EXTRAS:

Get rewarded with gift cards just for taking care of your health.

People working out

See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 866-738-4116 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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