Guidance for when you need care

person on a phone

Care during regular office hours

Call your primary care provider (PCP), your behavioral health specialist or your Cityblock care team to schedule an appointment during business hours.

Care after hours or urgent care

Call your PCP’s or behavioral health provider’s office or your Cityblock care team for advice if you need care after hours or in an urgent situation that is not an emergency. Cityblock offers in-home urgent care services so you can get the care you need without leaving home or spending hours waiting in the emergency room.

Or you can visit a MinuteClinic walk-in clinic found in some CVS stores. Visit to find a site near you.

Talk to an on-call care coordinator*

Call the Cityblock Health on-call care coordinator anytime at 1-833-904-2273 (TTY: 711) if you:

  • Need help deciding whether or not you need an in-home urgent care visit or should go to the emergency room
  • Want advice about treatment options
  • Have questions about drugs or procedures

* This service does not replace your PCP or other providers.

Emergency care

Call 911 right away if you need emergency care* for:

  • Chest pain
  • Uncontrolled bleeding
  • A drug overdose
  • A mental health or substance use crisis

* These examples are not a complete list of when you should seek emergency care.

Get care in your own language

Our Provider and Pharmacy Directory shows if a provider speaks languages other than English. Check the Provider and Pharmacy Directory at

If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.

Check out your benefits

Tufts Health One Care is a health plan designed to help you feel your best.

pharmacist with a patient

Check your covered services and health plan benefits

Find out what medical, behavioral health, dental and vision benefits are covered by your plan.

Doctor with patient

Get care from a doctor, other health care provider or your personal care team

Find out how to access routine, urgent and emergency care.

Person in a car

Get a ride to your appointments

Find out how to get free transportation to medical appointments.

Need help?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We have bilingual staff available and can provide translation services if your preferred language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.