Getting a ride

You can get rides to medical appointments at no cost to you. Tufts Health One Care covers transportation for medical reasons, including rides to and from medical appointments, urgent care centers and more.

person riding in a car

We also cover transportation to community services and activities that help you maintain your independence when these needs are included in your care plan.

How to schedule a ride

We work with Coordinated Transportation Solutions (CTS) to offer you covered rides. You can arrange for a ride from CTS in three ways:

  1. Call CTS directly at 1-833-242-3331
  2. Call us at 1-855-393-3154 (TTY: 711) and select the prompts for transportation
  3. Call your Cityblock care team at 1-833-904-2273 and ask for help scheduling a ride

When you make a reservation:

  • Be sure to ask about expected pick-up and wait times
  • Call to schedule a ride 48 hours in advance
  • You may schedule a same-day ride in some situations. For example:
    • Follow-up appointments
    • Hospital admissions or discharges
    • Outpatient surgery
    • Appointments for new medical conditions
    • Visits to urgent care centers
  • CTS will remind you of your scheduled ride the night before
  • A CTS driver will call you when he or she arrives to pick you up

To learn more about transportation services, including how to access them during an emergency, look in your Member Handbook.

Check out your benefits

Tufts Health One Care is a health plan designed to help you feel your best.

pharmacist with a patient

Check your covered services and health plan benefits

Find out what medical, behavioral health, dental and vision benefits are covered by your plan.

Doctor with patient

Get care from a doctor, other health care provider or your personal care team

Find out how to access routine, urgent and emergency care.

Person in a car

Get a ride to your appointments

Find out how to get free transportation to medical appointments.

Need help?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We have bilingual staff available and can provide translation services if your preferred language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.