Covered services and benefits

You can get all the medical, behavioral health, pharmacy, vision and dental benefits of MassHealth and Medicare at no cost to you.

mom and daughter shopping

This includes:

  • Yearly checkups and provider visits
  • In-home urgent care for acute care
  • Hospital stays
  • Mental health and substance use disorder services
  • Prescriptions
  • Eye exams and eyeglasses
  • Long-term services and supports
  • Care management services
  • Transportation to medical appointments
  • Durable medical equipment including assistive technologies

This is just a sample of your benefits. See your Member Handbook and Summary of Benefits for a complete list. You can find them at

Your Cityblock Health Care Team

Tufts Health Plan collaborates with Cityblock Health to bring you personalized care management services and compassionate care — at no out-of-pocket-cost to you.

With Cityblock, you'll have a dedicated team of doctors, nurses, mental health advocates, and social workers who will work with you, listen, and do whatever it takes to get you the care you need.

Your Cityblock team will:

  • Meet with you at home, in the community, by phone or on video to make sure you get the health care services you need
  • Get to know you and understand your unique needs and develop a personalized care plan
  • Provide in-home urgent care for acute care with fully licensed providers
  • Help you with everyday things, such as getting quick answers from a doctor, groceries or rides to your appointments

Cityblock will reach out to you to tell you more about their services and to schedule a visit at your home or in the community. To get started now, call your care team today at 1-833-904-2273 (TTY: 711).

Check out your benefits

Tufts Health One Care is a health plan designed to help you feel your best.

pharmacist with a patient

Check your covered services and health plan benefits

Find out what medical, behavioral health, dental and vision benefits are covered by your plan.

Doctor with patient

Get care from a doctor, other health care provider or your personal care team

Find out how to access routine, urgent and emergency care.

Person in a car

Get a ride to your appointments

Find out how to get free transportation to medical appointments.

Need help?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We have bilingual staff available and can provide translation services if your preferred language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.