Contact us

We want to make it easy for you to get the information and services you need.


call center worker

Member services

You can reach our member services team at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m., excluding holidays. Our team can help you:

  • Understand your benefits and coverage
  • Find a provider or urgent care clinic
  • Get new a member ID card if you lose yours

We have bilingual staff. We also have translation services if your first language is not English.


Our website is another great way to learn about your plan. Visit to view your plan details. You also can:

  • Find a provider or pharmacy
  • Search for a drug on the List of Covered Drugs
  • Get benefit details
  • View or download a Member Handbook or Summary of Benefits

Member portal

Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a PCP (primary care provider). You can also view your new member ID card and more. Sign up at


Check out your benefits

Tufts Health One Care is a health plan designed to help you feel your best.

pharmacist with a patient

Check your covered services and health plan benefits

Find out what medical, behavioral health, dental and vision benefits are covered by your plan.

Doctor with patient

Get care from a doctor, other health care provider or your personal care team

Find out how to access routine, urgent and emergency care.

Person in a car

Get a ride to your appointments

Find out how to get free transportation to medical appointments.

Need help?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We have bilingual staff available and can provide translation services if your preferred language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.