About your plan

With Tufts Health One Care, you have a team that is dedicated to you. We are excited to help you get the services and support you need.

family sitting on a couch

Your member handbook and summary of benefits

Your handbook and benefits summary have details about what your plan covers, your rights and much more. Go to TuftsHealthOneCare.org to view or download the Member Handbook and Summary of Benefits. You also can find our Provider and Pharmacy Directory, List of Covered Drugs, and Annual Notice of Changes.

To get printed copies, call us at 1-855-393-3154 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer. You can also call Member Services to request future mailings in your preferred language or alternate format. We will keep your standing request in our records so that you will not need to make a separate request each time. If you need to change your standing request at any time, please call 1-855-393-3154 (TTY: 711).

Your member ID card

We will send you a member ID card in the mail. You’ll get it shortly before your plan starts. If any information on your card(s) is wrong, please call member services at 1-855-393-3154 (TTY: 711) and let us know.

Bring your Tufts Health One Care member ID card when you visit your providers or pick up drugs at the pharmacy.

Covered drugs

Your plan covers a broad range of prescription drugs. Some drugs need prior approval (authorization). For a full list of drugs your plan covers, visit TuftsHealthOneCare.org and check the current List of Covered Drugs. Or call us at 1-855-393-3154 (TTY: 711).

My Ombudsman

My Ombudsman is an independent program that helps members and their families and caregivers access services provided by MassHealth and its managed care plans.

The program also:

  • Provides members with information and resources
  • Looks into member problems
  • Helps resolve members’ concerns

To contact My Ombudsman, call 1-855-781-9898 (TTY: 711).

Frequently asked questions

Need help understanding your health plan? We can help.

Check out your benefits

Tufts Health One Care is a health plan designed to help you feel your best.

pharmacist with a patient

Check your covered services and health plan benefits

Find out what medical, behavioral health, dental and vision benefits are covered by your plan.

Doctor with patient

Get care from a doctor, other health care provider or your personal care team

Find out how to access routine, urgent and emergency care.

Person in a car

Get a ride to your appointments

Find out how to get free transportation to medical appointments.

Need help?

Call us at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. We have bilingual staff available and can provide translation services if your preferred language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.