Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:
This service does not replace your PCP or other providers.
Call your primary care provider (PCP) or specialist to schedule an appointment during regular business hours. To find a PCP or specialist in our network, use our Find a Doctor, Hospital or Pharmacy tool.
Call your PCP’s office for instructions if you need care after hours. Or visit a MinuteClinic walk-in clinic found in some CVS stores. Visit minuteclinic.com to find a site near you.
You need your Tufts Health Direct member ID card when you visit your providers or pick up medications at the pharmacy.
Call your primary care provider (PCP) or behavioral health provider in an urgent situation that is not an emergency or go to an in-network urgent care center.
Call 911 or go to the nearest emergency room right away if you need emergency care for:
These examples are not a complete list of when you should seek emergency care.
Our Provider Directory shows if a provider speaks other languages in addition to English.
Tap into a new source of motivation with a lifestyle program called Omada that offers support from peers, a health coach and more.
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Tufts Health Direct gives you lots of ways to stay healthy.
Find out how to access routine, urgent and emergency care.
Get rewarded just for taking care of your health, with gift cards and special discounts.
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We have bilingual staff available or can provide translation if your first language is not English.