Get the care you need, when you need it

With Tufts Health Direct, it’s easy to connect with the providers and health care advice you need.

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Talk to a nurse any time

Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:

  • Need help deciding whether or not you should go to the emergency room
  • Want information about your condition and/or treatment options
  • Have questions about drugs or procedures 

This service does not replace your PCP or other providers.

Care during regular office hours

Call your primary care provider (PCP) or specialist to schedule an appointment during regular business hours. To find a PCP or specialist in our network, use our Find a Doctor, Hospital or Pharmacy tool

Care after hours

Call your PCP’s office for instructions if you need care after hours. Or visit a MinuteClinic walk-in clinic found in some CVS stores. Visit minuteclinic.com to find a site near you.

You need your Tufts Health Direct member ID card when you visit your providers or pick up medications at the pharmacy.

Urgent care

Call your primary care provider (PCP) or behavioral health provider in an urgent situation that is not an emergency or go to an in-network urgent care center.

Emergency care

Call 911 or go to the nearest emergency room right away if you need emergency care for:

  • Chest pain
  • Uncontrolled bleeding
  • A mental health or substance use crisis

These examples are not a complete list of when you should seek emergency care.

Get care in your own language

Our Provider Directory shows if a provider speaks other languages in addition to English.

Check out your benefits

Tufts Health Direct gives you lots of ways to stay healthy.

Doctor with patient
Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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Enjoy great EXTRAS: discounts and perks


Get rewarded just for taking care of your health, with gift cards and special discounts.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 771), Monday through Friday, from 8 a.m. to 5 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

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