Get the care you need, when you need it

With Tufts Health Direct, it’s easy to connect with the providers and health care advice you need.

person on a phone

Talk to a nurse any time

Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:

  • Need help deciding whether or not you should go to the emergency room.
  • Want information about your condition and/or treatment options.
  • Have questions about medications or procedures.

This service does not replace your primary care provider (PCP) or other providers.

Care during regular office hours

Call your PCP or specialist to schedule an appointment during regular business hours. To find a PCP or specialist in our network, use our Find a Doctor, Hospital or Pharmacy tool

Care after hours

Call your PCP’s office for instructions if you need care after hours. Or visit a MinuteClinic walk-in clinic found in some CVS stores. Visit to find a site near you.

You need your Tufts Health Direct member ID card when you visit your providers or pick up medications at the pharmacy.

Urgent care

Call your PCP or behavioral health provider in an urgent situation that is not an emergency or go to an in-network urgent care center.

Emergency care

Call 911 or go to the nearest emergency room right away if you need emergency care for:

  • Chest pain
  • Uncontrolled bleeding
  • A mental health or substance use crisis

These examples are not a complete list of when you should seek emergency care.

Get care in your own language

Our Provider Directory shows if a provider speaks other languages in addition to English.

Check out your benefits

Tufts Health Direct gives you lots of ways to stay healthy.

Physicians talking to each other

Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

family picking up a prescription

Enjoy great EXTRAS

Get rewarded just for taking care of your health.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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