We’re here for you!

We want to make it as easy as possible for you to get the information and services you need from Tufts Health Direct.

call center worker

Member Services

You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:

  • Understand your benefits and medical bills
  • Find a provider or urgent care clinic
  • Get new a member ID card if you lose yours

… and more.

We have bilingual staff available and can provide translation if your first language is not English.

Member Portal

Our member portal is an easy, convenient way to find the information you need, 24/7! Search for a provider or pharmacy, change your PCP, view your member ID card and more. Register here.

Website

Our website is another great way to find the information you need. Click here to view your plan details and find helpful tools:

  • Find a provider or pharmacy
  • Search for a drug on the Preferred Drug List
  • Get benefit details
  • View or download a Member Handbook

Check out your benefits

Tufts Health Direct gives you lots of ways to stay healthy.

Physicians talking to each other
Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

family picking up a prescription
Enjoy great EXTRAS: discounts and perks


Get rewarded just for taking care of your health, with gift cards and special discounts.

People working out
See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 771), Monday through Friday, from 8 a.m. to 5 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

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