You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:
… and more.
We have bilingual staff available and can provide translation if your first language is not English.
Our member portal is an easy, convenient way to find the information you need, 24/7! Search for a provider or pharmacy, change your PCP, view your member ID card and more. Register here.
Our website is another great way to find the information you need. Click here to view your plan details and find helpful tools:
Tap into a new source of motivation with a lifestyle program called Omada that offers support from peers, a health coach and more.
With Tufts Health Direct, it’s easy to connect with the providers and health care advice you need.
Tufts Health Direct gives you lots of ways to stay healthy.
Find out how to access routine, urgent and emergency care.
Get rewarded just for taking care of your health.
From nutrition and fitness coaching to managing special health conditions, we've got you covered.
Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We have bilingual staff available or can provide translation if your first language is not English.
View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.