About Your Plan

By joining Tufts Health Direct, you've made a great move toward a healthy life. Here are all the important details you'll need.

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Your benefits and costs

To quickly see what’s covered under your plan and your copayments and out-of-pocket costs, take a look at our Benefits and Costs. We explain important terms, like deductible and coinsurance, in the “Cost-sharing Made Clear” section.

Your member handbook

Your handbook includes more details about your plan coverage, benefits, and rights and responsibilities. View or download the Member Handbook.

To get a printed copy of your Member Handbook, including alternative formats such as large print or braille, call us at 888-257-1985 (TTY: 711). We can also give you information in other formats and different languages. We have bilingual staff available, and we offer translation services in more than 200 languages. All translation services are free to members. To request materials in other formats or languages, call us at 888-257-1985 (TTY: 711).

Your member ID cards

When you join Tufts Health Direct, you will get a member ID card in the mail about 10 days after your effective date. Each member of your family will receive a unique member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711).

See which prescription drugs are covered

Prescription drugs are covered when ordered by your physician/provider. Some brand-name drugs require prior authorization or may not be covered. For a complete, up-to-date list of which drugs are covered, and what to do if a drug you need isn’t covered, click here or call us at 888-257-1985 (TTY: 711).

Check out your benefits

Tufts Health Direct gives you lots of ways to stay healthy.

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Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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Enjoy great EXTRAS

Get rewarded just for taking care of your health.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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