Your benefits and costs
To quickly see what’s covered under your plan and your copayments and out-of-pocket costs, take a look at our Benefits and Costs. We explain important terms, like deductible and coinsurance, in the “Cost-sharing Made Clear” section.
Your member handbook
Your handbook includes more details about your plan coverage, benefits, and rights and responsibilities. View or download the Member Handbook.
To get a printed copy of your Member Handbook, including alternative formats such as large print or braille, call us at 888-257-1985 (TTY: 711). We can also give you information in other formats and different languages. We have bilingual staff available, and we offer translation services in more than 200 languages. All translation services are free to members. To request materials in other formats or languages, call us at 888-257-1985 (TTY: 711).
Your member ID cards
When you join Tufts Health Direct, you will get a member ID card in the mail about 10 days after your effective date. Each member of your family will receive a unique member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711).
See which prescription drugs are covered
Prescription drugs are covered when ordered by your physician/provider. Some brand-name drugs require prior authorization or may not be covered. For a complete, up-to-date list of which drugs are covered, and what to do if a drug you need isn’t covered, click here or call us at 888-257-1985 (TTY: 711).