Welcome to Tufts Health Direct — our focused-network plan for individuals and small groups.

With Tufts Health Direct, you get comprehensive, high-quality health care coverage at an affordable cost. We’re glad to have you as a member! In this welcome kit, you’ll find all the information you need to get started. For more details about your Tufts Health Direct membership, including your Member Handbook, visit our website.

Your plan benefits are ready and waiting. Get started below.

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Join our member portal and choose a PCP

Our member portal is the easiest way to get the information you need, 24/7. Find a provider, view your new member ID card, and more. Register now.

Or, download the Tufts Health Plan app to start using the portal on your smartphone.
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You will need to have a PCP (primary care provider) who is part of our network. This is the person you will see for regular care, who will help keep you healthy. You can use the member portal to see if your current PCP is in our network or choose a new PCP.

Find a doctor or other provider.

You can choose from our large network of excellent, trusted providers. Click here to find a doctor, hospital or other provider. See if your current doctors are there or find new ones.

If you prefer, you can call us at 888-257-1985 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, condition and type of treatment.

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Check out your benefits

Tufts Health Direct gives you lots of ways to stay healthy.

Physicians talking to each other

Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

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family picking up a prescription

Enjoy great EXTRAS


Get rewarded just for taking care of your health.

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See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

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Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m.
We have bilingual staff available or can provide translation if your first language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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