Your handbook or CSL has details about what your plan covers, your rights and other important information.Go to TuftsHealthTogether.com/UMassMemorialHealth to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more.
To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.
We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know.
Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy.
Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit TuftsHealthTogether.com/UMassMemorialHealth. Or call us at 888-257-1985 (TTY: 711).
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Tufts Health Together with UMass Memorial Health gives you lots of ways to stay healthy.
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Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We have bilingual staff. We also have translation services if your first language is not English.