Care during office hours
Your primary care provider (PCP) is the provider you contact first. Your PCP is on your side, helping you when you are sick and supporting you to stay healthy. Call your PCP when you need care during normal business hours.
To find a PCP in our network, use our search tool at TuftsHealthTogether.com/BIDCO. If you need to see a specialist, your PCP will give you a referral and tell you who to call.
With Tufts Health Together with BIDCO, you don’t have to pay for checkups. Schedule a visit for a checkup with your PCP right away, even if you feel healthy.
Care after hours
Call your PCP’s office if you need care after hours. You can get help from a health care provider who is on call.
Talk to a nurse any time
Call our 24/7 NurseLine any time at 888-MY-RN-LINE (888-697-6546) if you:
- Need help deciding whether or not you should go to the emergency room.
- Want to know more about your health issue and/or treatment options.
- Want to know more about drugs or treatments.
This service does not take the place of your PCP or other providers.
Call your PCP or behavioral health provider 24/7.
Call 911 or go to the nearest emergency room right away if you need emergency care for:
- Chest pain
- Uncontrolled bleeding
- A mental health or substance use crisis
This is not a full list of when you should seek emergency care.
Get care in your own language
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at TuftsHealthTogether.com/BIDCO.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.