Welcome
You and your eligible dependents will now get your MassHealth benefits from Tufts Health Together with CHA. You may have signed up. Or the state may have assigned you to our plan. Either way, we are happy to have you as a member!
Tufts Health Plan and Cambridge Health Alliance (CHA) are working together to improve the health and wellness of our MassHealth members through an innovative accountable care organization (ACO). As a member of Tufts Health Together with CHA, you get medical, dental and behavioral health (mental health and substance use) care in an integrated way.
This welcome kit has all the details you need to get started. Visit TuftsHealthTogether.com/CHA to learn more about your health plan and to see your Member Handbook or Covered Services List.
Your plan benefits are ready and waiting. Get started below.
Your online portal
Our member portal is the easiest way to get the information you need any time. Find a health care provider, view your new member ID card and more.
Sign up now.
You also can download the Tufts Health Plan app to start using the portal on your smartphone.
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You will need to have a primary care provider (PCP) at Cambridge Health Alliance (CHA).
These are the only PCPs who accept Tufts Health Together with CHA.
Find a doctor or other provider
Your PCP is the person you will see for much of your care. He or she helps keep you healthy. If you do not currently use CHA for primary care, you can search for a PCP in our network at TuftsHealthTogether.com/CHA.
Talk with your PCP about staying in-network before you make an appointment. In-network means you receive care within the network of providers for your health plan. The network includes:
- CHA specialists
- CHA hospitals
- Beth Israel Deaconess Medical Center
- MassGeneral Hospital for Children, and other in-network providers
You also can call us at 888-257-1985 (TTY: 711) and follow the prompts. Our member services team can help you find a provider who is right for your age, health concern or treatment you need.
Check out your benefits
With Tufts Health Together with CHA, you get all the benefits of MassHealth, including:
- Yearly checkups, provider visits and hospital stays
- Mental health and substance use disorder services
- Prescription and select over-the-counter drugs (covered in full for members younger than 21)
- Eye exams and eyeglasses
- Dental care and more
You also get EXTRAS discounts and perks from Tufts Health Plan. Get rewarded with gift cards and more just for taking care of your health. Learn more about EXTRAS at TuftsHealthPlan.com/TogetherEXTRAS.
See a list of covered services in your Member Handbook or Covered Services List
You can call us if you have any questions about services that are or are not covered. Pharmacy copayments for covered generic, preferred brand-name and select over-the-counter drugs are free for members under 21 and are $3.65 for adult members 21 and over. Drugs for diabetes, high blood pressure and high cholesterol have a $1 copayment for adult members 21 and over. MassHealth covers eyeglasses. You can choose from MassHealth's selection of eyeglasses.
About your plan
By joining Tufts Health Together with CHA, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.
Your member handbook and Covered Services List (CSL)
Your handbook and CSL have details about what your plan covers, your rights and much more. Go to TuftsHealthTogether.com/CHA to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more.
To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.
Your member ID cards
We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know.
Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy.
See which drugs are covered
Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit TuftsHealthTogether.com/CHA. Or call us at 888-257-1985 (TTY: 711).
Get the care you need, when you need it
With Tufts Health Together with CHA, you can find the right care for the right time.
Primary care visits
Are you new to CHA? Call the CHA Doctor Finder service at 617-665-1305. If you have been to CHA for primary care in the past, call your primary care center directly. If you don’t know the number, call 617-665-1000. Or visit challiance.org.
Your CHA primary care team is your home for health care. Your primary care doctor leads your team. You can see your team members for sick visits and routine checkups. They will set up your specialty and mental health visits. They can also suggest new wellness options like CHA yoga or mindfulness. Schedule a visit with your primary care team right away, even if you feel healthy. Checkups are covered in full.
CHA primary care locations are certified as primary care homes by the National Committee for Quality Assurance and the Massachusetts Health Policy Commission.
Your care team values differences of all kinds. All CHA care centers have interpreters in more than 60 languages. They are available 24/7 to help people in person, by phone and by video.
Urgent situations
You can call your CHA primary care center 24/7. All CHA care centers offer sick visits. If you can’t make it to your doctor, try CHA’s urgent care center at 33 Tower Street in Somerville. Or, use CHA’s urgent care partners CareWell or Beth Israel Deaconess Urgent Care in Chelsea.
Health questions
Contact your PCP through MyCHArt. Or call the Tufts Health Plan 24/7 NurseLine at 888-697-6546 (TTY: 711).
Emergencies
Call 911 or go to the nearest emergency room right away if you need emergency care.
Get care in your own language
Our Provider Directory shows if a provider speaks languages other than English. Check the Provider Directory at TuftsHealthTogether.com/CHA.
If you need an interpreter for a medical, behavioral health or dental visit, we can help. Please call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. Call at least 72 hours before your visit. If you need an American Sign Language interpreter, please call at least two weeks prior to your visit.
Cambridge Health Alliance online portal
If you’d like to get in touch with your CHA care team online, sign up for MyCHArt, a secure online patient portal. You can use MyCHArt to:
- Send secure messages to your health care team
- Review your current medications or request refills
- Request or cancel appointments
- Review your health information, including a summary of your last visit
To sign up:
We surround you with care
We want to help you improve your health and feel good. Your plan offers programs to help with your diet, disease symptoms and more.
Care management
Care management is our way of making sure you get the support you need. No matter what. Our care managers can help you:
- Get extra support for ongoing medical needs and sudden conditions or events.
- Manage your behavioral health care, for things like depression or substance use issues.
- Get help when you need food, housing and other resources that support your health.
To get personal help from our team, call 888-257-1985 (TTY: 711). Ask for care management.
Nutrition coaching
Manage your weight and create a healthy diet through our Good Measures* program. You can work with a dietitian and create a personal plan. To learn more, go to TuftsHealthTogether.Goodmeasures.com or call 844-398-9510 (TTY: 711).
CHA’s Population Management Program
Learn what innovative steps CHA is taking to help you stay healthy.
CHA’s Population Management Program
Learn what innovative steps CHA is taking to help you stay healthy.
Get rewards for taking care of your health
EXTRAS discounts and perks
Eligible Tufts Health Together members can get these great EXTRAS discounts and perks
- Children, teens and adults can get a $25 department store gift card or a $10 movie theater gift card for having a yearly checkup.
- Adults members (18 and older) can get a fitness band for having a yearly checkup.
- Members with diabetes can get a $25 supermarket gift card for getting five routine annual screenings.
- Members can get up to $30 back on gym fees or fitness activities.
- Eligible members can get a $25 department store gift card to use toward a child’s car seat or booster seat.
- Eligible members can get a $25 department store gift card for making an asthma action plan.
Get rewards for getting your children immunized
Childhood Immunizations
Get your child the recommended childhood immunizations and screenings by age 2, and we’ll send your child a $25 supermarket gift card.
Adolescent Immunizations
Get your child the recommended adolescent immunizations and screenings by age 13, and we’ll send your child a $10 movie theater gift card.
To get EXTRAS or to learn more, go to TuftsHealthPlan.com/TogetherEXTRAS.
We’re here for you!
We want to make it easy for you to get the information and services you need.
Member services
You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you:
- Understand your benefits and coverage.
- Find a provider or urgent care clinic.
- Get new a member ID card if you lose yours.
… and more
We have bilingual staff. We also have translation services if your first language is not English.
Website
Our website is another great way to learn about your plan. Visit TuftsHealthTogether.com/CHA to view your plan details. You also can:
- Find a provider or pharmacy
- Search for a drug on the Preferred Drug List
- Get benefit details
- View or download a Member Handbook or Covered Services List
Member portal
Our member portal is an easy way to find the information you need any time! You can search for a provider or choose a primary care provider. You can also view your new member ID card and more. Sign up at TuftsHealthPlan.com/MemberLogin.