About your plan

By joining Tufts Health Together with CHA, you’ve made a great move toward a healthy life. Here are some resources that will help you get the most out of your plan.

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Your member handbook and Covered Services List (CSL)

Your handbook and CSL have details about what your plan covers, your rights and much more. Go to TuftsHealthTogether.com/CHA to view or download the handbook or CSL. You also can find our Provider Directory, forms you may need and more.

To get a printed copy of your Member Handbook or Covered Services List, call us at 888-257-1985 (TTY: 711). We can also give you a copy in other formats, such as large print or braille, or in the language you prefer.

Your member ID cards

We will send you a member ID card in the mail. You’ll get it about 10 days after your plan starts. Each eligible member of your family will get a member ID card. If any information on your card(s) is wrong, please call member services at 888-257-1985 (TTY: 711) and let us know.

Bring your Tufts Health Together member ID card and your MassHealth card when you visit your providers or pick up drugs at the pharmacy.

See which drugs are covered

Your plan covers prescription drugs when your provider orders them. Some brand-name drugs need prior approval (authorization). Or they may not be covered. For a full list of drugs your plan covers, visit TuftsHealthTogether.com/CHA. Or call us at 888-257-1985 (TTY: 711).

Check out your benefits

Tufts Health Together with CHA gives you lots of ways to stay healthy.

Physicians talking to each other

Get care from a nurse, doctor or other provider

Find out how to access routine, urgent and emergency care.

family picking up a prescription

Enjoy great EXTRAS: discounts and perks

Get rewarded just for taking care of your health, with gift cards and special discounts.

People working out

See how we can help you improve your health

From nutrition and fitness coaching to managing special health conditions, we've got you covered.

Need help?

Call us at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. We have bilingual staff. We also have translation services if your first language is not English.

We respect the privacy and confidentiality of your Protected Health Information

View our Notice of Privacy Practices (“the Notice”) for details on how we protect your privacy. The Notice informs you how we use and/or disclose your PHI. For more information or a paper copy of the Notice, call the Member Services number on the back of your member ID card.

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