Digital Tools You Can Use
 
 

Connecting You to Your Benefits

We’re connecting you to your health care benefits more effectively than ever. With a suite of digital tools that help you make smarter health care decisions and give you the information you want, when you want it. Start taking advantage of these tools today to save time and money!

Treatment Cost Estimator + Provider Search: All-in-One Tool

Our powerful treatment cost estimator and provider search tool lets you shop for affordable, quality health care just like you would for anything else.* And it lets you know what to expect before your visit. You can share the information with your doctor for an open conversation about how you want your health care experience to be.

You can use the treatment cost estimator and provider search tool to:

  • Find local doctors and hospitals in your plan’s network
  • Get estimated out-of-pocket costs for procedures—based on your benefits and real-time claims
  • Shop and compare costs at different facilities and discuss them with your doctor

Plus, it’s the only tool that determines the services, timelines, and costs for a complete treatment of care — from diagnosis through follow-up. It even shows the medications you’ll need.

So whether you’re looking for a doctor, the cost of your upcoming surgery, or the treatment timeline for a torn ACL, this tool can help you plan ahead and find affordable, quality care. Log in to our member portal to get started.

*Does not apply to Carelink members searching for care outside of MA/RI/NH.

Our Secure Member Portal - mytuftshealthplan.com

Where All Your Information Comes Together

Our member portal — mytuftshealthplan.com — is another important way we connect you to your health care benefits. It’s where all your personal health information comes together. Whether you want to check your benefits document, view your deductible summary, or order a new ID card, this is the place to go.

From the member portal, you can connect to our health and wellness portal, which will help you lead a healthier lifestyle and feel your best. You can complete a wellbeing assessment, which may connect you to the support of our Lifestyle Coaching or Disease Management programs.

Also from the member portal, you can link to our transparency & provider search tool, CVS/caremark (the member portal for prescription drugs), and much more.

Take a few minutes to start exploring. To register for secure access, simply enter your member ID, create a username and password, and you’re on your way!

Register Now

Teladoc®: Access to a Doctor Anytime, Anywhere*

Our telehealth solution, powered by Teladoc, provides 24/7 access to a doctor through the convenience of phone, video, or mobile app visits. With a median callback time of only 10 minutes, it’s a prompt, affordable option for quality medical care:

  • You can talk to a doctor anytime, anywhere you happen to be, for the same cost as a visit to your Primary Care Provider
  • You’ll have access to more than 3,000 state-licensed, board-certified and credentialed physicians and therapists at the in-network level of benefits
  • Prescriptions are sent to the pharmacy of your choice if medically necessary
  • Teladoc is less expensive than the ER or urgent care in a non-life-threatening situation
  • If your area has a shortage of providers, like behavioral health professionals, Teladoc is an ideal way to get the care needed

*Ask your employer if your plan benefits include Telehealth.

MyWire from Tufts Health Plan*

Get Personalized Health Communications by Text!

Now you can get the information that matters to you sent via text message—with MyWire from Tufts Health Plan. On your own secure channel, you’ll receive important, personalized health communications, such as reminders for annual doctor’s visits and screenings, tips for saving money on your care, member discounts, and more.

You’ll save time, too, with quick access to plan resources, like your digital ID-card or one-tap access to our member services department.

How It Works

Every time there's new information from us, you'll receive a text message that takes you to your personalized communication channel. You can access your text messages from any smartphone, tablet, or computer.

How Do I Turn On MyWire?

Your new member ID card will come arrive with a toll-free phone number to call and confirm receipt. Simply say “yes” to receive communications through MyWire and we’ll text you a personalized link to get started.

You can also text "THP" to 73529 to enroll.

*Ask your employer if your plan benefits include MyWire.

Tufts Health Plan Mobile App

Download Our Mobile App for Extra Convenience

We understand what our members want to do most online. So we’ve taken the top four things and put them into our mobile app. Now you can do them quicker and easier than ever:

  • Look up your claims
  • Check your benefits
  • Find a provider
  • View your ID card

Online Tools to Manage Your Prescriptions

You also have advanced online tools to help manage your prescription drug needs. Our pharmacy benefits manager, CVS/caremark™, will invest $325 to $350 million in digital capabilities this year, and has hired 800+ digital experts over the last few years. As a result you now have access to:

  • Mobile refill management and refill alerts whenever you walk into a CVS store
  • Pick-up of specialty drugs at retail CVS stores
  • Information and support to  search for drugs, understand costs, explore lower-cost options, and share that information with your doctors

CVS/caremark on Our Member Portal for Prescriptions

You can access the CVS/caremark portal directly through mytuftshealthplan.com in order to:

  • Order and manage prescriptions
  • Check prescription drug coverage and benefits
  • Manage costs and save money

CVS/caremark™ Mobile App

Learn about the app and its new features on caremark.com, the app lets you:

  • Manage your prescription benefits on the go 
  • Check drug costs
  • Locate a pharmacy
  • Get prescription refill reminders and updates on the status of your orders