Virtual Care Options

Know your health care options during the pandemic

Behavioral health and virtual care options during COVID-19

Telehealth

  • Effective for dates of service on or after January 1, 2021, plans returned to their standard benefit levels and any applicable member copays or other cost share will be applied to all non-COVID telehealth services. The one exception is for primary care and behavioral health telemedicine services for members of commercial Rhode Island-issued plans, for which cost share will continue to be waived until the end of the Rhode Island State of Emergency.
  • Member cost share will continue to be waived for COVID-related, in-network, medically necessary services. A COVID-19 diagnosis must be submitted with the claim for the waived cost share to continue to apply.
  • For members with access to Teladoc® cost share may apply. Members should refer to their member benefit documents for details regarding benefits and coverage. Learn more about Telehealth provided by Teladoc.

You can also call your provider with questions.
If it’s an emergency, call 911

woman listening to caller

Member Services Support

If you have questions regarding your health plan coverage, please call the Member Services phone number on the back of your member ID card.